Here to help answer your questions


Please see our list of answers to frequently asked questions below. If you still cannot find the answer to your question, click the following link to contact us.

FAQs
Our warehouse remains open however we are experiencing some delays in delivery times due to the high volume of packages. For more information click here

Our warehouse operates from

Monday – Friday | 9am – 5pm

We are a global company with local warehouses based in the United Kingdom and the Netherlands, this is to guarantee fast local deliveries.

You may wish to check out our ‘Where to buy’ sections if you are not based in one of these locations for one of our resellers more local to yourself.

Our final pick of the day is 12pm (noon) Monday to Friday.

We will do our best to get your order to you as soon as possible. 

Depending on your shipping method delivery can take between 2 – 10 working days subject to unforeseen delays.

Please note that you are responsible for ensuring that the products can be imported into your country. 

For information on the tracking of your order, please contact our customer service on [email protected]

Our EVCLO liquid is stored in our commercial freezers to maintain the freshness of the oil and to help keep them cooler during transit.

Our EVCLO softgels are stored in dark storage at room temperature to maintain the viability of the capsules softgel membrane. We advise against storing softgels in a refrigerator or freezer as condensation can form and compromise the gel membrane of the capsules.

Our Ratfish Liver oils are stored in our commercial refrigerators.

Yes, we ship to most EU countries. For full list please see the full list drop down menu when writing your address. 

Please note, it is your responsibility to ensure that the product can be imported into your country and further to pay for customs charges.

We have the options of PayPal, Credit Card or direct bank transfer. PayPal will allow you to use either your Paypal account or a credit card, even as a guest. If you do not have a credit card you can always opt to use the direct bank transfer, just make sure you use your order number as a reference – your order will only be dispatched once funds have appeared in our account.

Yes, we maintain PCI compliant servers and use PayPal Pro who run the latest in security and fraud prevention technologies to ensure your payment is safe and secure. Just look for the padlock in the address bar which means the website is running a secure encryption. You can always click on the padlock to view the ‘security certificate’ information.

Please use the following details along with your Order number 

TransferWise Details  
Account holder: Rosita Real Foods B.V
SWIFT/BIC: TRWIBEB1XXX
IBAN: BE38 9670 4712 3572
Address: TransferWise Europe SA Avenue Marnix 13-17  Brussels 1000, Belgium

Please note your order will be shipped once the funds have cleared in our account. 

If payment is not received within 7 days, the order will automatically cancel.

Please use the following details along with your Order number 

TransferWise Details  
Account holder: Rosita Real Foods B.V
SWIFT/BIC: TRWIBEB1XXX
IBAN: BE38 9670 4712 3572
Address: TransferWise Europe SA Avenue Marnix 13-17  Brussels 1000, Belgium

 

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned unused and with the original product packaging intact in order to be eligible for a refund or exchange. We’ll also pay the return shipping costs if the return is a result of our error (incorrect or defective item). Please see our returns policy for full details including the return shipping address.

Rosita Real Foods BV
c/o TLogistics
Gerolsteinbaan 7-9
5121 DN RIJEN
The Netherlands

Copyright © Rosita Real Foods 2017 - 2021 Fresh. Wild. Raw.

Customer Login

MY ACCOUNT LOGOUT
Need help?

Other Accounts